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Cabin to flightdeck communication

Following the events of 11 September 2001 (now commonly referred to as “9-11”), when terrorists seized control of 4 airborne aircraft over the United States and demonstrated a new potential consequence of aircraft hijacking, the air transport industry, regulators and airlines in particular have instituted a range of physical and procedural defences to deter and prevent such acts.

 

So it's important to take this on count, before you start any comunication via interphone to the flightdeck once the cabin is sterile.

The first reminder is:

Do not call the flightdeck during the take off  or landing.(because you may interfere with the communications between flight crew, ground staff, and control tower)

You can't do it! unless is an emergency situation.

 

If so press 222

( the flight crew will now is an emergency so they will pick it up)

Sterile Cockpit Rule

From Wikipedia, the free encyclopedia

 

The Sterile Cockpit Rule is an FAA regulation requiring pilots to refrain from non-essential activities during critical phases of flight,normally below 10,000 feet.

The FAA imposed the rule in 1981 after reviewing a series of accidents that were caused by flight crews who were distracted from their flying duties by engaging in non-essential conversations and activities during critical parts of the flight

 

Master Call Lights Panel

PINK

BLUE

AMBER

There is three lights in the Master Call Lights Panel, pink, blue and amber

 

There are 2 Master Call Light Panels on board:

1 in the forward ceiling & 1 in the rear ceiling.  

All calls made by passenger & crew will light up in a different colour on the Master Call Light Panel, these are explained below.

 
BLUE LIGHT – Passenger call from the seats.  
AMBER LIGHT – Passenger call from the toilets.  
PINK LIGHT – Call from the crew.

 

Flight Crew – CC  
• Flight deck press attendant button • Makes a hi-lo chime • CC picks up interphone and speaks

• Both Master call panels lights up pink to alert all crew, fwd and rear This is also the signal used after take-off to inform crew it is safe to get out of the jumpseat to perform inflight duties.   (YOU MAY NOW CONTACT THE FLIGHTDECK)


CC – CC  
• Pick up interphone and press 5  • Once you hear the hi-lo chime  • Press 5 again and another hi-lo chime will follow • Pink light illuminates on both master call panels   
 
 
CC – Flight Crew  

  •  Pick up interphone and press 2 once

  • Chime sounds in flight deck

  • CC must NOT speak until acknowledged by Pilot as they may be busy

 
Making A PA  
• Pick up interphone press 8

• When making announcement hold down “push to talk” button  


Announcements MUST NOT be made:

  • From when the No1 gives the Captain “cabin secure for take off” until after the release signal has been given

  • From when the No1 gives the Captain “cabin secure for take landing” until the a/c has vacated the runway.  


Pilot Alert  
If we have an emergency situation on board then we go to the interphone & press 222 to inform them that we have an emergency, this is called pilot alert.  THIS SHOULD ONLY BE USED IN AN EMERGENCY!

Passenger call bell

The passenger call bell is an effective way to let cabin crew know passengers require atention from them.

When a passenger press up a call bell the nearest cabin crew must attend it and reset it, by pressing it up again, this makes the call bell light go off.

Passengers may request any kind of things, from a drink to first aid.

Whenever a passenger press a call bell we must be very attentive; It is very unlikely that the call bell we are going to attend is a medical emergency, if so it is very important to alert another crew inmediately, and the correct way to do it is:

Pressing up and resetting the call bell three times!

 

 

 

Passenger call bell

Door flag

You may wonder what's the red doors flag for?

Well that is simply another way on non verbally comunicate with crews and ground staff.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The way is works is very easy:

 

 

When the flag is across the viewing window it meas the slide is armed!

 

And when the flag is decrossed it means the slide is disarme

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This a very important way of communnicating people from outside the aircraft either the slides are armed or disarmed, so they can open them or not from outside the aircraft.

 

 

 

Ground Staff Signals

 

Aircraft marshalling is visual signalling between ground personnel and pilots on an airport.

 

Marshalling is one-on-one visual communication and a part of aircraft ground handling.

 

It may be as an alternative to, or additional to, radio communications between the aircraft and air traffic control.

The usual equipment of a marshaller is a reflecting safety vest, a helmet with acoustic earmuffs,  marshaling wands or illuminated beacons.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ICAO aircraft marshalling signals

 

The International Civil AviationOrganization (ICAO)

defines several important codes for use in international aviation.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

reflective vest.jpg
ilumnated beacons.jpg
earmuffs.jpg

Public Announcements

 

 

Public Announcements are given through the interphone to passengers, in order to inform them of indications on this flight or to give a safety speech.

 

Cabin Crew:

Making A PA  
• Pick up interphone press 8

• When making announcement hold down “push to talk” button 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Signs and signals

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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